Refund and Returns Policy

1. General Overview

At illusiongo, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items and receive a refund.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that are damaged, defective, or incorrect will be accepted regardless of the above conditions.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After verification, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

• If the return is due to a defect, error, or our mistake, we will cover the return shipping cost.
• For all other eligible returns, the customer is responsible for the return shipping expense.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price will be refunded for eligible returns, excluding original shipping charges.
• For partial returns, the refund will reflect the proportionate amount of the returned items.

5. Non‑Refundable Items

The following items are not eligible for refunds or returns unless they arrive damaged or defective:

• Personalized or custom‑made products
• Final‑sale clearance items
• Gift cards and digital downloads

6. User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information.
• Inspect the received items promptly and report any issues within the specified time frame.
• Return items in accordance with the instructions provided by illusiongo.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Illusiongo reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions or need assistance, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Illusiongo,